Support
How can we help?
Email connect@movemark.ca. Include the email on your MoveMark account so we can find it.
I can’t sign in
Check you are using the email address you signed up with. Password reset by email is coming soon with account.movemark.ca. Until then, email us from that address and we’ll help you get back in.
Subscriptions and purchases
Apple manages MoveMark Pro. To change or cancel it, open Settings on your iPhone, tap your name, then Subscriptions. Refunds are handled by Apple.
If you bought Pro or a Report Pack and it isn’t showing, open MoveMark, go to Account and tap Restore purchases.
Photos say “not uploaded yet”
Your photos are safe on your phone. MoveMark keeps them there until our servers confirm they have them, then moves them into your proof vault. Open the room again with a connection and they’ll finish uploading. Signing out before they upload removes them from the phone, and MoveMark warns you first.
A report looks wrong or won’t generate
Reports are built from what is saved in your proof vault. Check that every room shows as documented, then generate the report again from Reports. If it still fails, email us the report ID from the bottom of the PDF (it looks like MM-4C82E0) or tell us which rental it is.
Delete your account
You can permanently delete your MoveMark account, rentals, reports and photos at any time. It can’t be undone.
- 01Open MoveMark and tap Account.The Account tab is in the dock at the bottom of the screen.
- 02Tap Delete account.It sits apart, at the end of the list.
- 03Tap Delete account permanently.MoveMark explains what will be deleted and asks you to confirm once more.
- orEmail usWrite to connect@movemark.ca from the email address on your account and ask us to delete it. We’ll confirm by email once it’s done.
What is deleted
- Your MoveMark account and sign-in
- Every rental (proof vault) and its rooms
- All photos, including the original files
- Notes, condition records, maintenance cases and checklists
- Documents you uploaded and every generated report
- Unused Report Pack credits
Before you delete
Deleting your account does not cancel an Apple subscription. Cancel it in Settings → your name → Subscriptions. Download any reports you want to keep first.